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How to upgrade from ITIL V3 to ITIL 4?

ITIL or the Information Technology Infrastructure Library released its latest version – ITIL 4 in February 2019. Before that the previous update had come along in ITIL V3 in 2011. ITIL 4 reshapes the established ITIL practices into the wider context of customer experience, value streams, and digital transformation. It also embraces the new ways of working, such as, Lean, Agile, and DevOps. ITIL 4 continues to support the ITSM professionals while also taking into its fold a wider range of professionals working in the digital world, guiding them on how the IT interfaces with and leads the broader business strategy.

If you are already ITIL V3 certified, then you would need to upgrade your credentials to ITIL 4 to keep them relevant and valid. Getting ITIL 4 certified demonstrates your understanding of the end-to-end picture of what it really means to contribute to business value, to integrate concepts from the different models like Lean Management, Agile, and DevOps.

What is ITIL V3?

ITIL V3 is one of ITIL’s versions, which was released before ITIL 4. It was originally released in 2007, and further updated again in 2011. This is why ITIL V3 is commonly referred to as ITIL V3 2011, while the release from 2007 is called the as ITIL 2007. ITIL V3 included strategic elements that were current when they released and helped align IT service management to the business requirements. According to ITIL V3, there were five stages of ITIL –

  • ITIL Service Strategy
  • ITIL Service Design
  • ITIL Service Transition
  • ITIL Service Operation
  • ITIL Continual Service Improvement


The ITIL V3 framework

ITIL 4 is the latest version of ITIL. It was released in 2019. It provides a digital operating model that enables organizations to co-create effective value from their IT-supported products and services. ITIL 4 builds on decades of progress in the technology and business space, the ITSM practices that have developed over the years, value streams, and digital transformation. ITIL 4 also promotes alignment of ITSM with the new ways of working like Lean Management, Agile, and DevOps for co-creating business value.

How is ITIL 4 different from ITIL V3?

ITIL 4 is an evolution of ITIL V3 concepts, an upgrade to the ITIL V3 concepts. With the changing environment and evolving technologies, best practices and frameworks need to update to keep pace with change.

Let us take a quick look at the differences between ITIL V3 and ITIL 4:

ITIL V3 2011


36 ITIL processes 34 ITIL management practices
ITIL Service Management Lifecycle with below stages:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
ITIL Service Value Chain (SVC) with below stages:

  • Plan
  • Improve
  • Engage
  • Design & Transition
  • Obtain/Build
  • Deliver & Support
4Ps of Service Design

  • People
  • Processes
  • Partners
  • Products
4 Dimensions of Service Management

  • Organization and People
  • Value streams & processes
  • Partners & suppliers
  • Information & technology

With ITIL 4, it is no more about delivering value to the business, instead the focus is on working with the business to create value together. ITIL 4 introduces three new components that diverge from the language used in the previous versions of ITIL. These are –

  • The service value system
  • The four dimensions of service
  • The seven guiding principles

ITIL 4 is a much-needed refresh of a service management framework that has been the basis of IT service management globally for about three decades now. The changes in ITIL 4 have ensures that the ITIL framework and practices comes out of the realms of the IT functions and finds a firm place in the business.

How to upgrade from ITIL V3 to ITIL 4?

The release of ITIL 4 does not make ITIL V3 obsolete. So, if you have the ITIL V3 certification, your certification is still valid. It still holds professional value. However, in a field like ITSM having the credentials up-to-date to the latest available update is desirable. There are certain foundational differences between ITIL V3 and ITIL 4, so it is certainly a wise idea to upgrade your credentials from ITIL V3 to ITIL 4. Career growth in IT Service Management isn’t just about adapting to the changes in technology but it also requires shifting the philosophical approach to IT management and what it means for business. As one spends more and more years in a certain profession, the philosophical approach becomes increasingly ingrained in the way one functions and operates, so updating regular becomes almost a necessity to be agile and keep up with change.

In order to transition from your existing ITIL V3 credentials to an ITIL 4 certification, you need to take the ITIL 4 Managing Professionals Transition Module training and examination. This ITIL transition module provides participants with a holistic picture of the changes and evolutions that led to ITIL 4, as well as all the essential concepts professionals need to be well-versed with to stay relevant and competitive in the world of service management. The ITIL 4 Managing Professionals Transition Module recognizes your existing ITIL credentials and helps you to upgrade to the latest version of ITIL – ITIL 4. This way, you can update your credentials to the latest version and continue growing in your career.

To be eligible for the ITIL 4 Managing Professional Transition Module you need to have an ITIL V3 Expert certificate or a minimum of 17 credits from the ITIL Foundation or ITIL Intermediate/Practitioner/Manager modules from the previous ITIL versions or you need to have the ITIL 4 Foundation certificate along with at least 15 credits from ITIL V3, and have cleared or be prepared to take the MALC examination.

Cognixia – the world’s leading digital talent transformation company is an AXELOS Authorized Training Organization (ATO). AXELOS owns the ITIL framework and licenses businesses to use the ITIL framework while managing updates and processing change. As an ATO, Cognixia offers the complete portfolio of ITIL training for individuals and corporate workforce. Our ITIL 4 Foundation training has achieved a 100% pass rate for all its schedules till date. We also offer a 100% money back guarantee on our ITIL 4 Foundation training. Our ITIL training is completely in-line with the guidelines laid out by AXELOS and offers participants to interact with some of the best ITIL trainers with our live online instructor-led ITIL training. We also offer round-the-clock technical support to all our participants as well as lifetime access to all the training material and training sessions via the Cognixia LMS. Our ITIL training thoroughly prepares your for clearing the ITIL certification exam in your very first attempt and earn your ITIL certificate.