ITIL or the Information Technology Infrastructure Library is a set of practices for IT Service Management or ITSM that aim to align IT services with the needs of the business. ITIL contains processes, procedures, tasks, frameworks, practices, checklists, etc. that could be adopted by any organization that desires to deliver value and ensure the customers...Read More

ITIL or the Information Technology Infrastructure Library released its latest version – ITIL 4 in February 2019. Before that the previous update had come along in ITIL V3 in 2011. ITIL 4 reshapes the established ITIL practices into the wider context of customer experience, value streams, and digital transformation. It also embraces the new ways...Read More

The IT Infrastructure Library (ITIL) is a global standard used to define practices in delivering a systematic approach to IT service management (ITSM) and has paved a dynamic way for ITSM tools. ITIL provides an organization with a holistic view of the modern-day IT spectrum and allows co-creation of value within different business functionalities of...Read More