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Where is ITIL used?

ITIL or the Information Technology Infrastructure Library is a set of practices for IT Service Management or ITSM that aim to align IT services with the needs of the business. ITIL contains processes, procedures, tasks, frameworks, practices, checklists, etc. that could be adopted by any organization that desires to deliver value and ensure the customers have the best possible service experience. ITIL is updated from time-to-time to ensure it keeps up-to-date with the developments in the world. The latest version of ITIL is ITIL 4 which was released in early 2019. ITIL 4 embraces the technologies of Industry 4.0 and helps the organization gel the ITIL practices and frameworks well with the other methods and frameworks they might follow, such as, Agile, Lean, and DevOps.

Overall, ITIL works as a guide to help organizations and teams improve the value of their services by focusing on co-creating value and resolving business issues. The focus of ITIL goes well beyond improving the IT capabilities of the organization.

Who uses ITIL?

Who uses ITIL

If your organization is involved in ITSM, then ITIL is for you. Everyone from large, medium, and small companies to national, state, and local government organizations, from the best universities and educational institutes to NGOs, will find value in implementing and embracing ITIL.

If you look at the nine guiding principles of ITIL, you will understand how it can add value to every organization:

  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple

How is ITIL implemented?

ITIL is a collection of books, the term itself says ‘library’ after all. However, binge-reading through the books will not be a very effective idea if you want to implemented the ITIL practices in your organization and derive the most value from it. You would need to understand the concepts and frameworks in-depth first, and then get all the teams involved to come on-board with the change. This can be quite a task. Implementing new procedures and processes in an organization is never an easy task, and often works like herding cats, so it needs to be planned and monitored appropriately.

Along with a thorough understanding of the ITIL books, you would need a lot of consulting, training, and certification services. The professionals actively involved in the processes would need to undergo thorough ITIL 4 Foundation training and get ITIL certified.

The teams need to sit together and figure out answers to important questions like:

  • What problems is your organization aiming to solve?
  • What is the route you plan to take for continual service improvement?
  • How do you plan to implement the ITIL management practices?
  • What are your priorities for co-creating value?

Where is ITIL used?

A simple search on the internet for ITIL case studies would yield a lot of different case studies where ITIL frameworks and practices have been used to co-create and deliver value to the customers in different environments. The Axelos content hub also provides ample resources for learners keen to understand where and how ITIL is being used by professionals.

Some of the organizations that are known to actively use ITIL include:

  • Amadeus
  • Aquilla Heywood
  • Cisco
  • Equinor
  • Ho Chi Min Securities Corporation
  • The US Internal Revenue Service
  • Intrinsic
  • LV Insurance
  • Mercantil Bank
  • Newcastle University
  • Novo Nordisk Pharmaceuticals
  • Ohio State University
  • SAT Microsystems
  • Spotify
  • Sutter Health
  • Us Department of Interior
  • Varian Medical Systems
  • Walt Disney Company

If you look further in your research, you will find thousands of open positions in a variety of organizations seeking professionals who are ITIL trained and certified. Some of the top organizations hiring ITIL professionals include, as reported by popular job portal

  • Microland limited
  • Talpro
  • CBRE
  • HCL
  • Accenture
  • Cognizant
  • IBM
  • Capgemini
  • Novo Nordisk, etc.

Based on this, you can get a good idea about the organizations that are not only actively using ITIL practices and frameworks in their operations, but also actively recruiting ITIL certified professionals for their teams.

Here’s an interesting statistic for you:

In a survey by ITIL owner – Axelos, comprising of over 2200 service practitioners based in India, 90% said that ITIL had been adopted by their organization and 85% said it helps businesses deliver service management improvements. Moreover, more than half – 53% – said that ITIL had become more essential since the introduction of cloud agile, DevOps, and Lean IT. Also, ITIL training is very highly regarded in India with 86% of the survey participants saying that the ITIL training had significantly understand the ITIL concepts and practices. Also, 71% participants of the ITIL Foundation training had said that they plan to continue their training journey in ITIL. 95% of the participants said that they found the ITIL training to be a good value for money, while 88% said they would definitely recommend the ITIL training to their friends and colleagues. The main reason the participants took up ITIL training was the aim for career progression. 85% of the survey respondents said that the ITIL training helped them boost their job prospects.

This survey gives very important insights about how relevant ITIL is and how important ITIL training & certification can be for your career. A good thorough ITIL training will not only make you a sought-after professional in the job market, but also improve your job prospects incredibly. The ITIL practices and concepts can equip you to deliver outstanding value to your organization, helping you be an invaluable asset to the company. And if there ever was a good time to get ITIL certified, now is the time!

Cognixia – the world’s leading digital talent transformation company is an Axelos Authorized Training Organization (ATO). Cognixia offers the complete ITIL 4 portfolio of training for individuals and corporate workforce. Cognixia’s ITIL 4 training is covered by the 100% money back guarantee. Our team of ITIL expert trainers ensure that every participant is able to learn and prepare thoroughly to clear the ITIL 4 certification exam in their very first attempt. Till date, Cognixia has secured a 100% pass rate for all its ITIL 4 Foundation training sessions. Cognixia’s ITIL training programs are highly regarded in the industry and offer the most thorough training prep for ITIL V4 certification exams.

Take your first step towards a successful ITSM career, enroll for our ITIL 4 Foundation training today.